CUSTOMER REVIEWS
My wife and I stayed there February 2020 - off season. We got into town early from JFK, stopped by first thing to see if we could check in our bags before we explored the city for the first time. Christopher at check-in was 5 stars excellent. He managed to locate a room for us early, facing the water, in an upgraded suite right there. We didn't eat at the hotel, but the food service appeared to be good if a bit pricey for our taste. We also didn't use the room service or maid service while we were there, but I imagine both would have been excellent. The room was clean, large, and had a nice telescope to look out across the way to see Ms Liberty herself. Ours had a silent fridge that I didn't even know about till I was leaving - yes it was that silent. Complimentary waters were good. We slept well. Subway, financial district, and the public bus was close by and convenient. The best thing about the room for me was probably the shower head, and water pressure. It felt so good after a day of exploring.
This was one of the most pleasant experiences of my life. I felt like royalty staying at The Wagner hotel in NYC. There's no doubt in my mind this is one of the best hotels in the world. My check in took a few minutes more than it probably should have, so they upgraded me to a room worth twice what I was paying to make up for it. Staff is extremely friendly and spark up conversation. The view can't be beaten by any hotel I've ever been to. I could see the statue of liberty from my room and an incredible view of the water. The food is incredible. I can't say enough how much I enjoyed this experience. If you're thinking about staying here for a special occasion, honeymoon, or just to treat yourself... DO IT! You will NOT be disappointed!!!
As soon as we arrived to the hotel at 9:30 AM we were greeted and welcomed. They held our luggage and helped us figure out which subway to take uptown to get us where we wanted to go. The view from our room was amazing. The rooms are a great size and the bathrooms are larger and nicer than most hotels. Please know we got a “normal” room. It’s right by the water so if you can see the Statue of Liberty lit up at night. It was very quiet and the beds were comfortable. I just can’t say enough about how kind all of the staff were to me, my husband and 13 year old son. Would highly recommend and would definitely stay here again!
One of the best hotels in lower Manhattan. Service is top notch. Free water bottles everywhere, not a hair or dust to be seen, and quality is phenomenal. When I think of hotels in NYC (especially ones that I've stayed at), I think of cramped rooms with minimal space and corners cut here in there in terms of service and tidiness. However, for the Wagner Hotel this is different. When I think of 5-star hotels, I think of great service, cleanliness, and well-thought out spaces in terms of the entire experience. I booked the standard room and there were a number of amenities that I wouldn't even have thought of that were available here: mouthwash, robes, bathtub with minty bath soap, separate walk-in shower, shoe shine service, and even a telescope to help you look at the night sky. There were free water bottles everywhere and towels aplenty. Bed was huge and supportive - something I despise in other hotels is that the beds seem old and too soft, resulting in back problems. Not here. The space was well thought out with many outlets and plugs as well so I was not searching for a plug that was convenient - instead the plugs were placed in locations that made sense. Staff was extremely attentive, always opening doors when you walk in and out, greeting you as you entered, and welcomed you back after a long work day. I really enjoyed my stay here and I don't think you could ask for a better experience in terms of the amenities and service. Come stay here for a true 5-star experience.
Wonderful stay. Our room faced the water with a tremendous view of Statue of Liberty. The rooms are large and just wonderful, smelled so fresh and clean. My son loved the telescope and especially the deep bath. The beds were so comfortable, pillows perfect. Staff were five stars. We loved it!!
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