CUSTOMER REVIEWS
It's not what you thing it is and definitely not worth the price at all!!???????? The staff is rude and truly are not polite at all they act like they don't know anything at all if you ask them a question!!???? I have been in better places than this one and was treated with respect and the price wasn't that expensive like the one at this place.
Pretty lacking in amenities and we were never compensated for a major disturbance in our room, that we had been promised by the manager Randolph, however we still love this place despite the falls. Lovely front desk staff and doormen, lovely lobby, and generally reasonable prices. The one bedroom suites are apartment style spacious and fun though eccentric and sparse. Larger rooms lack adequate lighting, and the hot water does not always work, but brilliant price for a few nights in your own apartment, one that you can imagine you've JUST moved in to. TV reception is hit or miss and the cleaning staff is really rude and unrelenting even before normal checkout. But I promise,
Hotel staff is extremely friendly. The lobby is gorgeous. The rooms, however, could use some improvement. My room was a bit dim, not very bright. The air conditioner is quite loud, and the sink lacks proper drainage, so it fills up very quickly and drains very slowly. The amenities include a library themed bar, which is very nice and staffed by a very polite and knowledgeable bartender. The arcade-like area has a pool table and some basketball hoops for children.
Nice LITTLE space to sleep if your visiting the city. I feel sure they have larger rooms, mine was fine they just used the SMALL space wisely. Only thing I would not like if I was with family or friends in the same room is the no privacy issue of a clear window in the shower ???? not my thing, but some people might be into it. The staff have been friendly and courteous. Hotel is decorated very well, nice modern touch on an older building. I would stay again keeping in mind of if I was alone or not.
We had a great stay! They upgraded us to a king size room for free so our trip was already starting off great. The staff were helpful and the room was clean. The hotel is also in a great location with a great cafe next door (Fluffy's). The only thing which wasn't great was the window to the bathroom in the room which was covered with a curtain but it didn't matter too much. The deposit and fees we knew about before staying there so they didn't bother us too much. But overall a great stay.
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