DoubleTree by Hilton Hotel Metropolitan - New York City

Love but frustrated. This a great location as it has a subway entrance right outside the door! Our room was great in many ways. Super comfy bed, great shower, nice decor, clean, nice street view, great wi-fi! My misgivings about the room include no coffee maker, no place to store toiletries, no hotel info or area info in the room. We are Hilton Honors members too and really like the complimentary coffee or tea you get most Hiltons. I can’t understand why they don’t put any helpful info in the room. The phone has a button for in room dining but when I pushed it dialed the hotel number and gave me the menu for making a reservation??? I know they are pared down because of supposedly reasonable room prices but it is the services that keep Honors members coming back. Thanks for a nice visit.

This is our second time here and I wish I had remembered we were here before. This hotel is really tired. The room decor is dated, there are cracks in the walls, the bathroom fixtures are stained and worn. The bathroom is so small that the toilet paper roll is two feet higher that it should be. The buffet breakfast is mediocre. The oatmeal was watery and tasteless. The cut fruit was okay. The muffin I had was also okay. We arrived before check in time and had to pay $1 per bag to store and $1 per bag to retrieve it. Nothing about this hotel is warm or inviting.

Booked Weekend before Thanksgiving. Very busy, great location, great service (Baggage handlers). Rooms were very comfortable and House Keeping was great. I did not get to try the in-house restaurant. I only wish the bar was open earlier than 5:00 or 6:00 PM and had refrigerators in the rooms and had the ability to control the air and heat as I want to. Other than that, it was a great experience. Would definitely recommend.

Had a great time in NYC, but the hotel was a massive let down. Upon arrival the room wasn't ready so we had to pay to store our luggage at $1 per item (and the same price to get it back).They also charge you $200 at the desk for incidentals - why they don't take a swipe of a credit card is anyone's guess. The rooms are really shabby and tired - nothing like the pictures! Disappointing after a long journey! They need a revamp. The furniture is worn and marked, our bathroom door was falling apart at the bottom with damp from the shower, the bed was like a marshmallow and it was generally dusty and unclean - i could write my name in the dust on the bedside table! No shaver ports either which was bizarre! I'd strongly advise staying elsewhere. The bellboy staff are friendly and helpful, but I feel the hotel is very poor. Disappointed!

The customer service is great! Location is decent and located next to a subway entrance and taxi traffic is adequate for getting around the city. The lobby is small and you may have to wait to check in but they do give out warm cookies and smiles while you wait. The rooms are on the small side. During my stay my room was a little on the dirty side, carpet was dirty and the bathroom had water spots on the mirror and on the vanity. I also had damaged furniture in the room. I brought these all up to the house and they were mortified and told me they would move me and fix the issue right away, this in turn showed me that they care and have a high level of hospitality towards their guests. My stay all in all has been very pleasent.