CUSTOMER REVIEWS
Best hotel pricing I’ve ever found in nyc been staying here for the past 4 years and every time I go it is great the customer service is amazing very fast and efficient also they allow us to leave our bags if we arrive or leave before checkin in/ check out overall wonderful experience at this hotel I will be coming back every time ????????????????????????????
Night hotel broadway was the worst hotel I’ve ever booked. The outdated room were carpeted with disgusting smell of mold. I could barely breathe. I booked the room and immediately after getting off the elevator the smell made me sick. I tried canceling but because I already checked in they would not issue a refund. I was charge $350 for one night and I could not even sleep in the hotel due the respiratory issues. There was also a sign with a stop work order due to the hotel being hazardous to life. I was told that since the notice was issued the violations had been corrected but that was not true. I highly discourage booking this hotel. I was cheated out of my money for a hotel that should be closed down.
Giving it 2 stars because my partner and I booked a big room and the one we got was super tiny . The bathroom was really clean and cute the room however was outdated and a bit dirty the hotel is actually cute but I was surprised that they were turning the place into a homeless shelter it was a mix between homeless people and other people trying to get a room for the weekend it was weird
Bedbugs! Bedbugs! Bedbugs! Stay clear of this hotel! A recent bedbug infestation has made its way into the building. We had 4 nights booked and immediately left. Neither Priceline or the hotel would give us any sort of refund. We simply tossed our suitcase in a dumpster and bought new clothes when we came back home.
Two stars only because the location was ideal. The rooms are small and the bathrooms are gross. The room had a horrible smell upon check-in. Online the photos are beautiful in person the furniture is old and worn, chipped wallpaper, dirty closet space. I never took my socks off carpet looks to never been shampooed just disgusting. Also upon checking in I was asked to see my debit card nothing would be charged just needed to verify that I was checking in. I got upstairs $175 pending out of my account he bluntly lied. I called downstairs he was very nonchalant like it wasn’t a big deal it would be replaced after checking out. 8 days later still pending. After reading reviews on this hotel I am sure I will have to fight with my bank to get my money back. Thanks for the great location. No thanks got the trashy bathroom.
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