Hotel Pennsylvania

Check in took almost an hour waiting in line with luggage. But was able to check in and out a bit early/late. The room is basic, okay for one night and spacious but filthy carpet, kept shoes on, a very motel feel. They offered an upgrade to their renovated roomful for $57 which we declined since at least the bed and shower seemed clean. Great location though and cheaper than many others in the area. The gym had some old equipment but good enough to use for a day.

Absolutely horrible hotel. Terrible service. The line at the front desk took forever at 3 when check in first opened, again at 5 and then again at 1 AM. I called guest services 7 times without once getting somebody to pick up the phone. The air conditioning was not helpful at all, the room was easily 78+ even with the AC on the highest setting. The entire building smells and is dirty except for the lobby. My room had white stains all over the floor and the carpet was even pulled up at one part against the wall. The desk in my room still had crumbs on it. Nothing feels clean. Do not stay here. There are plenty of other hotels nearby that can offer the same convenient location and do everything much better. WORST HOTEL I HAVE EVER STAYED IN.

This hotel in historic building and a longtime operating staple of Manhattan lodging is an excellent value in an exquisite location. It is true, the rooms are small and the furnishings are outdated. Yet, I've found it reasonably clean and the staff both friendly and accommodating. For the location and overall experience, the cost is notably low. One shouldn't expect luxury accommodations at this price and particularly at these prices in this area. If wanting a hotel experience to comfortably rest without spending so much, this place is a good choice. If one wants luxury one can pay for that and if bare bones is okay one can save even more money staying at some hostels or BNBs that are also in superb locations.

Starting with the positive, the location is fantastic. Within walking distance of loads of sights and ideal for tourists. Unfortunately it took over an hour and forty minutes for us to be checked in even though we arrived relatively late at night. On arrival the police were attending to a disorderly incident in the lobby and there were homeless people sat around in the reception area. The room was sizable but dated. Cleanliness could be significantly improved as there was visible dust around the room, the towels were stained and the bathroom wasn't clean. The shower wouldn't maintain a temperature and would return itself to the hottest setting as you showered. The hotel has no restaurant or bar facilities, so the breakfast voucher is redeemable at a cafe around the corner. This entitles you to a pastry/bagel/muffin and a coffee. With no point of reference for American hotels I can't judge, but I would be complaining in a European hotel if the conditions matched this hotel.

Had a two night stay at this hotel was impressed aside from what the reviews say. Our room was spacious enough for 4 people, also cleanly. Housekeeping came by to ensure room was clean. Hotel is right in the middle of the city, walking distance to many things. We were able to grab breakfast right across the street (not the exaggerated block away). They also have stores within the hotel lobby for convenience. Check in took a total of 15 minutes on a friday night, desk staff was friendly. Extra toiletries were supplied when requested. A refrigerator would have been nice but all in all, our stay was wonderful. Its a wonder how far kind words and a nice demeanor get you.