Costa Coffee Eastway Hub

Came in just before 10am on a Sunday. Only two people working; one on the drive through, who seemed flat out making up orders. The other was serving in the shop, and didn't seem particularly perturbed by the growing queue. It took 15 mins for her to take our order, and there were only two customers ahead of us. By the time I ordered there were 16 customers waiting behind. Six tables had trays and dirty cups and plates all over them, and many others were in need of a clean. The staff were friendly enough and did apologise for the wait, but it's quite obvious they were under staffed! Mocha was also bitter/not very chocolatey. Mango bubble tea and chocolate fudge brownie frappés were good though.

So I bought X2 large coffees to drink in and have a chat with my friend.... I also bought a greek yoghurt with crunchy granola..... This was an extra £2.85..... then the till said it's £3.40 because I was eating it in but already paid for the coffees to drink in.... So to eat the yoghurt in I was charged an extra 55p, now I do feel absolutely robbed from Costa Highway robbery.... Absolute rip off and we all wonder why this country is like it is..... Very unhappy with this piss take....

Popped in for quick coffee n toilet break, need not have bothered, one toilet closed at 16:40, when they are open til 19:00. Waited over 10 minutes, the only other toilet still locked, and when asked, staff answer was " ones been cleaned and locked, there must be someone in the other then, nothing we can do about that", I'm guessing they would rather customers pee on the floor then!!! Don't bother going if you're pregnant, suffer weak bladder, have young child (usually cannot hold on for at least 10 mins),

The consistency of this place is a bit hit and miss. Sometimes the flat whites are spot on but more often than not they’re ridiculously hot and lacking any texture. For a large chain I think Costa has one of the most mellow and moreish coffees and it’s a shame the baristas don’t keep an eye on the milk temperature and texture to get the best from their beans. I do understand it’s winter and coffee is going to go cold quicker in a takeout cup, but I had to wait a good ten minutes to drink mine without the risk of scolding my mouth.

Always a friendly welcome from the staff and they go out of their way to help and support, other costs in the area need to learn from eastway as its the only nice on in the area