USA Auto Service #3

Came in for a smog since I came here last year and was happy with the service. Last year when I came in I was told for smog tests to park in front of bay 2 in the middle so I did the same this time . However like most places new owners and new employees. The manager comes in the office while I’m speaking to the front desk and interrupts and says is that your car in front of the bay I stated yes he says move your car your blocking the bay. I finished up my paperwork with the front desk and she took my keys. The keys were given to the techs. The manager Hutch brings my keys to me and rudely states I must move my car even though they are about to preform a smog on it so I say to him you want me to move my car so you can move it right back to the same place he says yes. I deal with shops all week long due to working in the automotive field he will be the reason I never visit this establishment EVER again. Just need the owners to know what a rude jerk they have as a manager here . SMH. A shame

Hutch and his repair team were an indispensable force of nature for me this weekend. They not only helped me with financing for some major jobs on my 2006 Toyota Corolla, but were instrumental in returning a sound I have not heard from my cluttering and clattering vehicle in a while...the almost silent purr of a finely tuned engine. I have gone to USA Auto in the past and will continue to follow Hutch and his team. Thank you, Hutch and USA Auto team for your help to keep my 200,000 mile car on the road, just a bit longer.

I’m writing this review for my 80 year old father in law that doesn’t speak English. They don’t deserve a single star on here but I have to choose it in order to write a review. We were all out of town when my father in laws battery died on his vehicle. He drove up they replaced the old battery, and charged him $422 for service. We got so upset he was taken advantage of when we heard about it, so my husband called the store first to ask how much is the battery replacement for the type of car and over the phone they said $189. My husband went to store with my father in law to get an explanation of why they ripped him off when same service is costing $189 and they had no explanation. I would stay away from business like this!

Came here to do a smog test and was told it’ll be 20 minutes and I end up staying 1 hour to get the smog check when it only takes 5 mins. Have people sitting around chit chatting taking their sweet time. Yes it’s $9.99 but is it worth it? ABSOLUTELY NOT. They won’t value your time. I’m a business owner and now I’m late to open up my own Business. Thanks U.S.A Auto Service. You won’t have my business anymore!! Just be honest with your customers and give them proper time it actually takes.

I’ve spent years getting an oil change from Jiffy. I was looking for a cheaper deal in August so I came to this USA Auto Service #3. I ended up paying almost the same amount. I visited a different location for a smog check 2 weeks later not realizing it was the same company. They informed me that whoever touched my car last did not reinstall my engine cover and the oil filter that was just installed was leaking (I saw the leak). I came back to this shop just to be argued with and not allowed to finish speaking, being told they see nothing wrong with the filter. I asked them to at least unscrew it to look at it but they said because they don’t see anything immediate, they can’t do anything. I brought the car back the the USA Auto Service #11 on Flamingo/Jones where they took care of me fully and had to apologize for the other shop.