Purrfect Auto Services #515

I’ve been hearing about this place for a while now… Although I just needed a smog check they found an issue with the mounting bracket that I must have kicked loose and they were able to snap it back in place ???????? and I passed my test. They are a busy shop but to me that’s a good sign. Customers were being served and the employees were all polite and friendly. - Glad I came to this location ????

I love this shop. I’ve been coming here for a long time. They take good care of my cars and prices are very cheap. Never had an issue. Carmela was awesome and she always makes me laugh and keeps office very clean with an amazing vibe! Definitely recommend it to everyone

Quick visit turned nightmare! Unexpected $1300 repairs and their manager Tory really tried to lean hard on fear tactics along with confusion. They originally said about $300 for repairs to a window and to do a tune up as we were about to drive home to Phoenix but then they quickly added a bucket of things that were “urgent” but its only urgent where money is involved as I tried calling him 3 times and asked for a call back but he couldn’t be bothered to call me back all afternoon the car was there. They sent a text message with an image of oil but would not text back about my questions. I spoke to their technician and asked what was odd about dirty motor oil. He just said he wanted to give me a report on it. When we got here to pick up the car (they said it would be done in 20 minutes on the phone) they tried to sell us a transmission flush. They’ll try to pressure you on the spot to make financial decisions rather than give you the information on the phone or through text. Shady, rude and shameful Tory. Go somewhere else as we wish we had.

About a month ago I took my 2002 blazer to this location for a smog check and to fix an oil leak. At first I was charged $500 something to fix the oil leak from the rear main seal. A few hours pass and they want to charge another $500 something to replace the timing cover and a couple gaskets and say if I don’t replace those the leak won’t be fixed. It was supposed to be done the next day but they call me and it takes an extra 3 days. After I pick it up I notice it’s still leaking so I take it back. I ended up taking I back 2 more times because they couldn’t fix the leak. On top of that they never keep their word on how long it will take they just apologize and take their time. They dirtied my door panel and carpet with oil stains and broke my door panel, I let them know and they stated they would fix and clean it but they did not. When I finally picked up my car for the last time they stated the head gasket was blown. I took it to another shop to get it looked at and they said it was a misfire and no blown head gasket! This shop clearly doesn’t know what they do I would not recommend!! I don’t have the wrong shop I attached a photo of my receipt.

Don't let them touch your car they are extremely unprofessional they were gonna put the wrong oil in my car cuz they can't read them they wanna get a attitude The African American manager was going to let them put the wrong oil into my car then the guy doing it got a attitude when I told em I didn't want it done didn't get my keys back til they did it anyway and then tried to give me 10$ discount for bad service I REPEAT DO NOT TRUST THEM WITH YOUR CAR THEY ARE GOING TO RUIN YOUR CAR I'm taking my car to another place right now just to have em check everything they touched !!!(Then they say I wasn't there that they can't see me in their data base but I have proof I have the paper from the day I was there nice try tho smh liars)!!! Tryed to say I waited 9 months to review lmao I have the paper from the day what about that this is just more proof to how unprofessional this place is