Farmington Car Care

Sister took her car to shop and complained about a noise. Was told it needed a catalytic converter ($800.00) or they could add a flex pipe but couldn’t guarantee it will fix the problem (exhaust leak). I went to the shop to see if they are addressing the ‘real noise’. Moe and I took it for a test drive. He suggested he flush the engine real good and add an additive. After “flushing the engine and adding oil additive,” in route home the car made a pop noise and lost acceleration. Oil started spilling from somewhere in the engine compartment. Had to get the car towed (will no longer turn over). Left message on business Square receipt app. Moe called later that evening after reading comment I left and asked what happened… I told him… he said it was nothing they did (I knew that was coming). He offered to return $50 of the $175.00 I spent for what was done. (I was very frustrated at the time of the call). I appreciate the gesture, but not in the frame of mind to receive it. My experience: Moe is a nice guy. The service is not good. Having the car towed to another shop to find out what really happened. Will update this post when I do. - note- before you respond with the ‘ There’s no record of you being here at this shop… I have the receipt ???????????

Hello. SAM IS UNREAL! Im a serious car owner with 4 vehicles, 2 foreign and 2 domestic with a good mix of SUV’s and Sedans. I have been all over Detroit and north including Farmington to find a competent, honest, personable, kind, trustworthy manager (Sam) - auto shop and group of mechanics. I also brought my vehicles to this location under previous management and name. While that service was good, in less than 6 months under new manager Sam, there was no comparison! Nothing compares to the way that it is now under the leadership of manager Sam. 5??s Sam is accessible by phone. He will talk to you. He is straightforward. He also does not price gouge. He tells the truth, and he will repair your car for the lease possible price. Sam has even given me repairs at little to no charge because of the volume that I bring. Keep in mind they have to earn their money, but he is beyond fair. And on a personal note, when I’ve had breakdowns, concerns and even needed a ride home, Sam responded and provided. I would look to trust no one else and I hope that the Total Car care organization reads this review. I can be called and I can cite examples. You can trust these guys 100%.

These guys are AMAZING! Sam treats you like family and makes the process so quick and painless. He’s worked on our vehicle twice and both times has been quick, friendly, and so kind. He even fixed my muffler free of charge and told me “Happy Holidays, it’s the giving season!” Such sweet people! Additional benefits: - American First Finance (no credit check/credit hit) - Super secure after hours drop box - Quick diagnostic & repair process (less than 48 hours during their busiest season) - Open until 6pm - Multiple locations - They walk you through priority fixes as they pertain to safety (so helpful when dealing with an older vehicle) Can’t say enough great things about them!!

Shoutout to the guys for fixing my headlight this evening! I've been driving with it unlit for about a week now and went to so many places to get it out since it was pretty stuck... just happened to drive by and thought I'd run in and ask if they could help, and it took them all of 5 minutes (when others weren't even successful and spent 20+ minutes trying)! They were super sweet, and I appreciated the help even though I didn't have an appointment. Thank you thank you thank you!!

Sam is a very good man. He only took ownership of the business recently. Rack & Pinion, Rear Shocks, and front Rotors / Brakes. Did a perfect job and faster than expected. Very prompt, explains well, and HONEST. Also noticed something else another mechanic overlooked/missed. If another mechanic agrees, I will have Sam do this repair too. 100% A+