Faithful Auto LLC

DO NOT TRUST! I am very disappointed with Faithful Auto and do not/will not ever recommend them to anyone. We took our Expedition in on May 19th and was told the fuse box needed replaced. Was quoted 1,000 dollars. We asked them to look over the vehicle for any other major issues before spending the money to fix the fuse box. They called us back with a few things they saw may need fixed soon such as the brakes. We told them to just fix the fuse box at this time as my husband would fix the brakes himself. We were told The vehicle would be finished May 24th or 25th. When checking on the vehicle status we could never get a call back. June 4th we reached an answering service letting us know the shop was closed for vacation and no one would be back until the following Monday. Yesterday, June 12th I call to check on the vehicle and informed it was finished. I asked for the total and was told it was 1,500 dollars. When asked why the price went up I was told they replaced the fuse box and the brakes. I told them we did not ask for the brakes to be fixed. The shop continued to say “someone” called and said to “go ahead and fix everything”. When I asked for a name of the person, they couldn’t provide me with a name or a date or any information whatsoever. We ended up having to pay for a service they performed without permission and continued to then say it was my husband who called. Very poor business ethics. Nothing Faithful about this shop.

This place is a good place to do your car repair never had a problem with them and always honest

They have taken care of everything I've taken them, which has been several vehicles over the past 10 years. Fair prices and service.

I am very disappointed in faithful auto. I had my 06 jeep rubicon in for an outer seal leak on the rear-end right side (dana 44). After a few weeks I noticed that it was still leaking. I wasn't too worried about that because I have had previous issues with it. But a little while later I needed to replace the shocks and when I removed my tire I saw the damage they caused by pure negligence. They bent my lug studs and stripped out my lugs so bad that I couldn't get my tire to seat on the rotor all the way and my lugs would not tighten. What really bothers me is if they are that careless with the studs did they also damage my gear splines? If so I am going to be out hundreds.

Faithful auto best shop ever you can put your faith in this shop