Tires USA

I had an incredible experience with the gentleman over at Tire USA. They were extremely welcoming and very helpful from the start. They updated me on the service they were providing me, and even sent me photos along the way. Even when encountering delays with the mail and other setbacks out of their control, they still managed to provide me with the most outstanding service I have ever received from any auto service. I asked if there was any way that I could help advertise or help being business their way and Bubba gave me a shirt that I will wear with pride. I also had the pleasure of meeting Ryan who completed all the upgrades to my suspension as well as 6 new tires. I want to also give credit to everyone else who played a part of getting my truck taken care off, all of witch deserve recognition. I would like to respectfully request a bonus or a raise for all of the gentleman who helped me, Tire USA will always have my business and I consider anyone who works there a part of my family. Thank you all very much for incredible service that goes above and beyond expectations.

I picked up a piece of sheet metal in my tire last night and stopped in as it was close and I could walk to work. I asked for a patch on the tire, an oil change, and to check the drain plug as I thought it was leaking and was told no problem. I asked them Just call me when it's done. Asked me which tire, told them the one in the back of my car since I had to put the donut on it. The deductive reasoning skills are not strong here. They called me moments later to tell me they can't patch the tire because they don't have the equipment. When I asked why I was told otherwise before I left I was told a woman who came in before me asked for a patch but really needed a plug. So I guess they thought as a woman I wouldn't know the difference. Whatever. I asked of they had started the oil change and he said they had, so I told them to do the oil change. Then they called me and told me they couldn't change the oil because of the drain plug I also mentioned when I came in. Which leads me to believe they hadn't in fact started the oil change if they couldn't drain the oil. I asked what the solution was and was told to take it to wherever the explicative stripped the drain plug. The same drain plug I told them about when I dropped it off which was 'no problem'. Why they told me all of this was no problem when I walked in and asked for specific services they couldn't provide is anyone's guess. The chauvinistic guess is probably correct though. 100% do not recommend. Especially if you're female and show up by yours

Dropped my car of here to have an oil change while I ran some other errands and although I arrived earlier than expected to pick the car up, it was ready anyway. I did not speak to any of the mechanics there but the gentleman in the front, Zachary, was friendly and knowledgeable of the services provided!!!

Very professional service! The mechanic was polite, informative and helpful. It did not take long at all for them to diagnose an fix the problem I had with my tire. They even gave me a discount when they realized I had been scammed by another place. If it wasn’t for them I don’t know what I would have done honestly. You will be satisfied with any service you get from Tires USA!

Bubba is the best! I have been in Jacksonville for 18 months and have been to other shops. No one beats his prices or service!