Taqueria y Neveria San Luis

Really disappointed! I moved to Pasadena a year ago and this was the spot to go to with my kids for food and ice cream. I went in today and saw a sign on the table about a “Jarrito preparado” and once he said he had guava I was like yes! Everything was going well the server was very attentive and nice. I took a few sips and there it was a freaking roach in my drink!!! I was so disgusted, I wanted to throw up! My boyfriend immediately waved down the server and cancelled our food order and we left.

Food was excellent only thing that got me was the customer service. I had to buy a plate I didn't order that was already made. I stated that I didn't order it she was determined that I did so I just said to but it in a togo bag. She even showed me the menu and was I guess "teaching me" how to read. So yeah nope I guess I would eat the food but not going back there anytime soon. So my family time was disturbed by a inaccurate server situation.

Ive been going here for about 8 years and i love it! Enchiladas potosinas are the absolute best. I went yesterday and i ordered them but they were dry and over cooked. One of the few times they made them wrong. Their mangonadas though were so darn amazing!

This was my fist time at this restaurant. I dining in with my sister in law and girlfriend. We order our food. They both got there food as I waited for mine. Just then two other customers came in and ordered there food. As I was still waiting for mine. The other customers ordered the same food as me. They received there food. While at this time I'm still waiting for my food. My girlfriend and sister in law are done eating. I still have not received my food. So we go to asking for the ticket. The cashier till me to wait while she goes to the kitchen. When she returns to give me the ticket. That is when the waiter comes out and ask if I want my food to go. I tell him that I no longer want my food. I truly believe that they forgot about my food. Only when I went to pay. Is when they realized what happened. I was given no apology or reason why I never received my food. They didn't even offer a discount on my ticket for my troubles. To top it off the cashier had me run my card twice cause she forgot to add one item from the ticket. Just a bad experience.

Ice cream pop delicious ???? customer service excellent ????