Sam's Pizza & Subs

After spending 16 mins on the phone with management, I will not be ordering from them again. We ordered pizzas, and they were delivered at almost 1 hour from ordering. When we got the pizzas, they were cold. I called to let them know and was offered a refund by the employee, but management tried to deny the employee request to give me a refund. Management said employee misspoke. After long debating and arguments, he finally caved and refunded us the amount.. pizzas are not worth the price or experience.. don't waste money or time. Calamari smelled rancid as well.

So tonight we ordered pizza B1G1 with a 45-60 min delivery time. IT SHOWED UP IN 30 mins!!!! That’s the first time ever in a long time. Cheese was still ooey gooey and pizza was hot! New delivery driver is on it, customer satisfaction is important to him. Good job! Old post with 3 star - Pizza and Gyros is all we have ordered, never arrives within timeframe given

Pizza is good. I like the texture of the dough. Cooked perfectly. Nice sauce to cheese ratio. My kids actually complimented on the cheese flavor and texture. Pizza arrived hot and super fast from order time. I ordered at 6:03pm and it was here at 6:27pm. And it’s a Monday to give perspective since there seemed to be a few complaints on delivery time. Delivery guy was very nice and personable too. I will definitely be ordering again. The buy 1 get 1 free is nice too!

The staff and arrangement inside is deceiving. It’s set up like a sit down, eat in place yet half the restaurant is being used for storage. The food wasn’t bad but definitely frozen and microwave or fried. We also weren’t sure if there was someone to take our order or not. One we sat ourselves, I just ordered our food but another party waited for 25min to finally have someone come take their order. Definitely in need of some dedicated management and improvements inside and with the staff.

You call in to order and the conversation is difficult due to background noise and I had to repeat everything several times. The order got delivered in its normal hour but our subs were cold and fried mushrooms looked like scrapes. The one sub had more things on it then we asked for and husband was not happy but hungry.