Marvelous Nails Spa

I really love Marvelous Nails! I have not had one bad experience and the quality of work on my hands and feet has kept me consistently coming back. The establishment is clean and the staff are great and friendly. Thanks to Nick and Jenny, I stay looking fabulous!!

Got a fill in and it was the smoothest I have gotten from any place ever! Very detailed and took the time to make sure I had very pretty nails!

Yes, that’s blood. I am still in shock. After a long, stressful work week, I stopped by Marvelous Nails for a mani-pedi on 3/5/2022. I’ve attended this salon roughly 3-4 times over the past two years and usually walk-in if my favorite place is booked. Let’s just say I walked into a horrible situation. During my pedicure a young lady—who was also getting a pedi—complained to her tech that she wanted a different shape. I listened in for a little bit and then tuned out the rest of the conversation because uh, remember that stressful week? Once my pedi was complete, I walked to the front desk and let the desk staff know I was ready for my manicure. I sat down, waited a few minutes and was later joined by nail tech Nancy—she was furious. She angrily talked to herself while she set up her supplies and eventually looped in the nail tech next to her into her rant. She started my manicure at some point but I immediately felt her anger transfer to the work she was doing to my hands. I realized that she was the same nail tech the other lady complained about during my pedi! Apparently Nancy hit her with a brush?! I was unsure if I overheard that correctly so I asked her to, “take a breath and gather your thoughts because you’re being very rough”. She huffed and pretty much ignored me. I foolishly let her continue. She cut my nails and started to clean my cuticles. Once again, she was unnecessarily rough and pinched me too hard a few times. I let her know and asked her to take a break. She scoffed this time and emphasized that my cuticles must be cut (side note: I was completely okay with the procedure; I was not okay with how unprofessional and rough she was. She behaved like a giant child). After wincing in pain from my right hand she moved to my left hand. That’s when I noticed an unforgiving sting on my middle finger. When I pulled it out of the bowl my finger dripped with blood. I stopped her, stood up and walked over to the salon manager and showed him what Nancy did. He looked apathetic and stared at me blankly (which blew my mind). At some point, another nail technician offered me a bandaid and disinfectant while Nancy stormed off talking to herself. I gathered my purse and headed straight for the front door—something I should have done when she couldn’t gather herself initially. If you’re considering Marvelous Nails, save yourself a trip and go somewhere else! I’ve reported this to the NC Board of Cosmetology.

Do not patronize this spa and do not allow ANNA to service you. The staff here are the absolute worst- unprofessional and incompetent. I visited this salon last weekend and was told it would be a 20 minute wait for a manicure and dip service. I waited over 35 minutes which should have been the first red flag but since I wasn’t in a rush, I waited. I showed Nail Tech, ANNA a picture of mid-length, almond shaped, pink and white French for reference as I could tell the language barrier was going to be a challenge. Finding a natural pink color was a chore as she gave me dip colors to choose from and then brought colors that weren’t even available for me to choose from which made this process annoying. Another mail tech recommends a color after overhearing our convo. My nails were very long, she cuts my nails extremely short and files my almond shaped nails into short stiletto shaped nails. Then, I tell her now I can’t get French to which she smiles, laughs and repeatedly says, “ it’s okay next time.” I ask her if she will give me a manicure and expressed understanding an up- charge. She is unable to understand, says yes, she will do it later, then claims she pushed back my cuticle and cut them as she went over my nails with the drill. I stopped her after she used the harsh metal drill on my nails and cutting me, hurting me with tools. The owner comes over to clarify and is not helpful, no one takes over after hearing having the worst experience with their staff member. As she applies the dip she would sink my finger into dip and then use her finger to form the powder to my nail which at that point I have enough, had her remove them and left the spa. The quality of their products are poor, the energy is low vibes and the customer service is below a one star. The only thing they got right was not charging me a dime because they clearly know their need to raise their practice standards.

Highly recommend: kimmy did my feet and nick did my nails and OH MY GOD! Amazing! So worth the money and time. Nick took his time on my hands like no one ever has and even took the time to find the color green I wanted. Kimmy took her absolute time with my toes and even painted them the same color as my nails. I absolutely recommend here! You can't find patience and quality anywhere else! Will be my new regular spot. Thank you guys again for making my bad week so much better ??