Diamond Auto Repair

I had to take my car here as it was the only shop in the area on a Sunday when my check engine light came on. They fixed the issue, until 3 months and a few hundred miles of driving (I'm a very infrequent driver) and the check engine came on while 3 hours away in Washington. A local shop up there diagnosed the issue by code as old beat up ignition parts, which they were shocked when I told them this was the same "new" part Diamond had replaced months prior. The local shop urged me to call Diamond from their phone right then and tell them I need a refund. The owner of Diamond repeatedly told me to bring the car in and they'll replace the part, which I repeatedly told him is not possible because I was 3 hours away and the car couldn't drive. He told me he didn't know what he wanted me to do about this then. I requested a refund, which he agreed to, but only for the part if I bring it back, not the "labor" they performed. I begrudgingly agreed, deciding that being out $300 rather than $500 was going to have to be fine and replaced the part in Washington and got home. When I took the morning off from work to bring the part in (a 40 minute drive from home), what the owner neglected to tell me was he specifically needed to be there as no one else can perform a return. The employee called the owner and he said he won't be in for four hours and I should wait for him. Obviously, I could not so I had to return once again, at which point I finally got back $200 of my $500 "service" and the joy of never have to deal with this business again. The optimist in me wouldn't describe any of these interactions or individuals as intentionally malevolent or deceptive, but when there was an issue the willingness to be transparent and helpful was lousy to the point of feeling willfully obtuse.

Promised myself I'd leave a review after coming here a 3rd time. Haider and his crew are tremendous. I've always been shocked that they've been able to get my car in and out same day, for a fair and affordable price to boot. They stand by their work, and it's quality to begin with. I'm pleased to be a regular at this point and will continue to return.

Took my ford f-150 into the shop regarding a misfire on cylinder 8. Got a phone call that it was my coils & plugs that needed replacing. 750$. Okay, the boys did those for me. Get the vehicle back. Still misfiring. Bring it back and they redo the diagnosis. Of course free (earning their second star). Instead of accurately assessing and running multiple test. I was told that due to the single pressure test and the 8th cylinder holding less pressure. I would need a new engine, or need to use fuel injector cleaner. Those are two very different things, especially in terms of cost (haha). I took it down to Mac’s automotive for a second opinion. No need for a new engine! It is a head gasket issue. Still expensive, but very different from jumping the gun and saying the vehicle needs a new engine. This difference is 5000$ opposed to 15,000$. In my eyes, they simply didn’t want to put in the work required to accurately diagnose the issue. Very nice guys, but I can’t give ‘em more than a 2 star review after they quite literally cost me 750$ and didn’t even accurately diagnose the issue with my truck.

These guys are very honest! I went in for what I thought was a major problem and they took care of it for next to nothing! I was prepared to pay quite a bit, but they just did what was needed, and did not take advantage of me. I went In again once, as I was told I needed a battery and alternator, by Les Schwab. This repair facility checked it out and found it was not the case, thanks to Diamond Auto Repair. I would recommend these gentlemen without hesitation! John Geraci Very satisfied Customer

Prompt service for check engine light. Shop is rustic but you don't pay for frills, just good repairs.