CUSTOMER REVIEWS
Endless calls to casino CEO we had a problem with the food and service and they did not put in the effort they should have to rectify the problem. Not consistent with the food processing. Poor service. They are trying now as they just changed there CEO. I hope they can bring back the wonderful meals they had in the spring. The prime rib was fantastic.
Over priced for moderate food. The best thing was the mango mule.
Spent three days at the 12 Tribes Casino where this restaurant is located. The first night the food was great, the 2nd night I ordered BBQ Pulled Pork sandwich, but the waitress came back and let me know they were out of coleslaw....no problem. Now we've been at the hotel for 2 nights so far, but on our third night we go to the restaurant and literally had to wait nearly 15 minutes to be seated even though the place was maybe 25% full. Now once we are seated, it took the waitress almost another 10 minutes before we were even addressed and asked if we'd like to order. We place our drink and meal order. One of my guys ordered the Wednesday steak special, medium rare with a baked potato and a side salad. They brought him out his side salad and drink and then we sat for over an hour waiting for our meal. Now this didn't happen the first two days, but not only that, instead of them coming to let him know they didn't have baked potatoes, they decided to give him what they wanted him to have. Wait staff seemed to be very indifferent to us being there and clearly let us know we weren't wanted there. Not a very good experience at all and I'm very big on good customer service. I truly found none here and will not be coming back.
We've eaten here several times. Nice clean restaurant. We had a really great waitress this time. The food was excellent and there was plenty of it. I think this is the first time ever that we've gone out to eat and husband didn't have a single complaint.
Staff were super nice and very personable. The pandemic limited the menu. The food wasn't the best, nor was my steak cooked how I ordered. The coconut shrimp was amazing and the only thing I'll come back for. Thank you to the staff for working during this hellscape.
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