INail Salon & Spa ( South Hill Mall )

I always have a great experience with Mary at iNail. She always makes me feel comfortable right away. Her attention to detail is amazing - she’s fast but never sacrifices quality. The nail art she did was beautiful and artistic, and she’s clearly very skilled and professional. Highly recommend booking with Mary if you want nails that are both stunning and done with care!

I have come here a few times and lately my experience has been very rushed and the results are extremely disappointing. The lady I had I yesterday was extremely rude. I wanted a deep blue color which she did find the shade but I asked if I could have black underneath and then the blue over it. She literally rolled her eyes at me and said rudely that it's only the first coat and it will get darker. Would have really ruined her day if she just did what I wanted!? I'm paying for it anyway. I couldn't even believe it. She didn't have me wash my hands after filing the nails down so ahe painted over the dust leaving dots on my nails. I had the matte top so it's extremely noticeable. I don't even want to go back because she was so unprofessional and rude. I will definitely be taking my business else where. Getting your nails done should be a relaxing experience this definitely was not.

Never been here before. If your looking for a fast mani pedi- got here at 7:35 start time- and done by 8:15. Definitely not a spa experience and definitely going to have to go to my favorite place- pure harmony- so they can give me feet and hands the attention they deserve! They even turned away a black gentleman- who wanted a pedicure. His wife was already getting a pedicure and there was 4 techs- and 2 were available- oh and the dude in the back. If you don’t care about quality- and want fast this is your place.

On 5/29 I took my daughter here to get her nails done for her school dance and also, her first time getting her nails done. A lady wearing white/pink glasses and who’s first table by the window helped us. My daughter said that she was very aggressive and cut her skin and it started bleeding (bad first impression). The nails itself is decent but not the overall artwork. You can see in the photos where all the glue is visible and not clean, rushed and messy! Charged $115 for this? That’s just crazy. We didn’t realize how messy it looked until after leaving AND a random lady approached us while we were still in the mall because she saw us inspecting the nails, she asked if my daughter had just gotten her nails done from that place and we said yes. She said her name is Kim and that she works there! Today was her day off and she was shopping around the mall. She knew that we weren’t happy about the outcome and offered to fix them right then and there, on her day off! The gesture alone from her was amazing but unfortunately we declined, that would have been a very weird and awkward position to be in! I get it, I’m a paying customer but this shouldn’t have happened in the first place. If the work wasn’t sloppy to begin with, we wouldn’t need to go back to fix it! My daughter and I really appreciate Kim for showing us kindness and going above and beyond for customer satisfaction. If we were to come back, it will be because of her.

Walked in on a Tuesday afternoon. Not busy at all. Came in for a pedi and full set of acrylic nails. The older lady with glasses was in a rush to get my nails done, rushing me after I got my toes done to go sit at her table to finish the nails. Didn’t even have a chance to put on my socks and shoes. She was really aggressive while using the nail drill and nicked my thumb. Also super aggressive on filing. I expect to feel pampered and relaxed at a nail salon not rushed especially while paying hundreds of dollars. Not coming here again!!!